Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our Shipping Policy below.
1. Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has shipped. Please note that processing times may be extended during high-volume periods or holidays.
2. Shipping Rates
We do not offer free shipping.
Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.
3. Delivery Times
🇨🇦 Shipping Within Canada
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
🌍 International Shipping
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International Shipping: 7–21 business days
Delivery times are estimates and may vary depending on your location, customs processing (for international orders), and carrier delays.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
5. Customs, Duties & Taxes (International Orders)
Customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches the destination country.
6. Delays, Lost, or Damaged Packages
We are not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping addresses provided at checkout.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
If your package appears lost in transit, please contact us and we will assist you in filing a claim with the shipping carrier.
7. Incorrect Address
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.
8. Contact Information
If you have any questions about your order or this Shipping Policy, please contact us at:
Email: INFO@CANADALEATHERS.COM